Client Success Manager (CSM), Organic Search

Overview

As a Client Success Manager (CSM) you’ll be working with our client partners to achieve their marketing performance goals. We’re looking for a smart and motivated individual with hands-on experience executing wildly successful SEO campaigns. In this role, you will help deliver SEO support for several high-growth companies.

To succeed in this position you will need to proactively assist with keyword research, metadata recommendations, technical site audits, and a myriad of on-page SEO tasks. This requires our CSMs to have a commanding knowledge of SEO best practices, basic technical skills, and high attention to detail. As a CSM that specializes in organic search, you’ll be expected to provide SEO support and subject matter expertise through live chat, emails, and phone calls.

This is an opportunity to work in a fast-paced technology startup that champions innovation and rewards hard work. You’ll be working closely with our engineers, search marketers, and leadership to maximize the efficiency and impact of Vulcan Search’s client success solutions. If you’re up for the challenge and are interested in being part of an awesome (and growing) team of movers and shakers that deliver award-winning search marketing solutions, then we’d love to hear from you.

Responsibilities

  • Augment marketing teams with your SEO expertise
  • Assist with keyword research, selection, and mapping for multiple websites
  • Deliver insights into search analytics to c-suite executives and marketing teams
  • Perform technical SEO audits of customer websites
  • Provide and implement metadata optimization recommendations
  • Provide technical support and help solve problems for clients and end-users
  • Understand client business goals, anticipate future needs, and help determine effective solutions
  • Help develop, implement, and optimize targeting strategies for search (organic and paid)
  • Proactively build relationships with clients and go the extra mile to help them succeed
  • Assist with onboarding new client partners

You must have

  • Hands-on experience in planning and executing successful SEO campaigns
  • B.A. or B.S. degree with an excellent academic track record
  • Strong sense of accountability, an unwavering will to win, and high attention to detail
  • Passionate about search and the impact that it has on the world of ecommerce
  • Experienced with Google Search Console, Bing Webmaster Tools, Google Analytics, and Tag Manager
  • Exceptional knowledge of SEO best practices and tactics (technical, on-page, off-page)
  • Ability to thrive in semi-autonomous, fast-paced environment with tight deadlines
  • Basic familiarity with WordPress and other prominent content management systems
  • Fundamental knowledge of HTML, CSS, JavaScript, Regex, JSON, and HTTP cookies
  • Strong analytical skills with an ability to extract and deliver insights supported by relevant data
  • Full working knowledge of SEO software tools (e.g. screaming frog, ahrefs, botify, etc.)
  • Highly skilled with Google Sheets / Microsoft Excel
  • Google Analytics Individual Qualification (IQ)

Bonus if you have

  • M.S. in Computational Linguistics, Computer Science, NLP/NLU, or related technical field
  • Previous experience with ecommerce and/or SaaS
  • Web development and/or web design experience
  • Experience with other areas of digital marketing (paid search, Amazon, email, social)
  • Familiarity with business intelligence, digital analytics, and data management platforms

Some of the benefits

  • Competitive salary
  • Medical, dental, and vision insurance
  • Pick your own tech gear and workstation
  • Free coffee, tea, and snacks
  • Dog-friendly

How To Apply

To apply for this position, email us at hiring@vulcansearch.com with a copy of your resume and cover letter.